Mandatory Provisions and Prohibitory Provisions of Standard Contracts for Online Game Services
These Provisions shall apply to standard contracts entered into by and between gaming operators and consumers regarding online game services provided by the operators through consumers' connection to the servers designated by the operators via Internet using computers, smart devices or other electronic carriers (hereinafter, the "Game Service"). However, the foregoing does not include electronic game consoles as referred to in the Electronic Game Arcade Business Regulation Act, LAN games or other games that do not require Internet connections to game servers.
Part I. Mandatory Provisions
I. Parties and Their Basic Information
(1) User (Please complete the game membership registration)
(2) Business Operator:
Company Name:
E-mail:
II. Statutory Agent
Where User is a person with limited capacity to make juridical acts, the Contract shall become effective only if the conclusion of the Contract is approved by User's statutory agent; where User is a person without capacity to make juridical acts, the Contract shall be executed by User's statutory agent on User's behalf.
In the event that a User with limited or no capacity to make juridical acts purchases the Game credits without consent from his/her statutory agent or does not have his/her statutory agent purchase the Game credits on his/her behalf and the User's statutory agent claims for a refund, the statutory agent may follow the procedures published on Business Operator's official website to file a request for refund by presenting supporting documents. After confirming the details of supporting documents, Business Operator will refund the payments of unused credits to the User.
Business Operator shall make clear in Chinese on the homepage of its official website, the Game login page or purchase page that if User is a person with limited or no capacity to make juridical acts, in addition to compliance with the provisions of the preceding paragraph, User may access the Game Service only after his/her statutory agent has read, understood and accepted all terms and conditions of this Contract. The same applies when the terms of the Contract are amended.
III. Contents of the Contract
The followings shall constitute an integral part of the Contract with equal legal effect as the terms thereof:
(1) Business Operator’s advertisement or publicity materials pertaining to the Game Service.
(2) The schedule of rates for paid games and game management rules.
In case of any dispute as to the terms of the Contract, they shall be interpreted in favor of User.
IV. Right to Terminate the Contract
The User reserves the right to terminate the Contract by sending a written notice to Business Operator within seven (7) days after accessing the Game, without assigning any reason or bearing any cost.
V. Rate of Charges, Changes and Notifications Thereof
The charging method of the Game Service is as follows:
¨Free-to-play
If Business Operator renders to User credits, merchandises or other services (e.g. virtual currency or treasures, level-up items, etc.) to be additionally purchased by User in the Game Service (e.g. game store, online store, etc.), Business Operator shall make public the payment terms and merchandise-related information on the official website, login page or purchase page.
In case of rate adjustment, Business Operator shall make an announcement on the homepage of the official website, Game login page or purchase page thirty (30) days prior to the scheduled date when the adjustment takes effect; if User has filled out the contact information when registering an account, Business Operator shall notify User of the rate adjustment using the contact information registered by User.
The adjusted rates (if any) shall apply as from the effective date of the adjustment; If the adjusted rates are higher than the original ones, the credits or other in-game purchases which have been paid by User after logging onto the official website before the effective date of the adjusted rates shall be charged at the original rates.
VI. Information to be Specified in the Game Service
Business Operator shall specify the following information on the homepage of the official website, Game login page or purchase page and the Game Pack:
(1) The game rating and the age groups in which the audiences fall within for whom the Game is suitable or prohibitive as provided for in the Game Software Rating Regulations.
(2) The threshold software and hardware requirements for accessing the Game Service.
(3) The information on charging (or free of charge) of safety devices (if any).
(4) Where Business Operator provides paid opportunities or activities for winning prize merchandises, it shall specify the information on the activities, prizes and results and make clear that "These are lucky draw prizes and purchases or participation in activities does not suggest User can surely win specific merchandises".
VII. Username and Password
1. The username and password mentioned here shall be those that Party A has successfully registered.
2. Please note that the username registered cannot be altered, while the password can be changed through the service provided by Party B. Party A shall be fully responsible for the safekeeping of its username and password and all actions taken by using its username and password.
3. In no event shall Party A transfer or lend its username or password to any third party. Party B accepts no liability for unauthorized use of Party A's username or password by any third party due to Party A's negligence or any other individual acts and any consequences arising therefrom.
4. Party B shall keep Party A's username and electronic records for thirty (30) days after termination of the Contract. Provided that the Contract is terminated for reasons not attributable to Party A, Party A shall have the right to continue using its original username and the electromagnetic records attached thereto after completing the renewal procedures within aforesaid thirty-day duration.
5. Except as otherwise provided by law, if Party A fails to complete the renewal procedures within the abovementioned thirty-day duration, Party B may delete the username and all information attached thereto.
6. Where either party becomes aware of unauthorized use of Party A's username by any third party or exceptional impaired security with use of Party A's username, it shall forthwith notify the other party. If Party B notifies Party A of the aforementioned circumstance, or if Party B notifies Party A of such circumstance which is then confirmed by Party A, Party B may suspend the use of such username or password and assign a new username or password to Party A.
7. In case of any losses to in-game virtual currency or merchandises when Party A's account shows exceptions in the foregoing circumstance, Party B will return such virtual currency or merchandises to Party A after receiving Party A's request for return and verifying the actual losses, except for the losses caused by Party A's fault.

VIII. Procedures to Deal with Improper Transmission of Electromagnetic Records
1. Where Party A becomes aware of unauthorized use of its username or password and improper transmission of Game electronic records, it shall promptly notify Party B to investigate and verify the case. After checking whether the IP address is a bit address that Party A has not used before, Party B may temporarily restrict the right of the relevant online game users to access the Game Service.
2. Party B shall, upon the temporary suspension of right to access the Game, immediately notify in writing or by email the third party in possession of the aforementioned electromagnetic records to request an explanation. If such third party fails to give an explanation within seven (7) days upon receipt of the notice, Party B shall directly restore the improperly transmitted electronic records to Party A. Where such restoration is impossible, other equivalent compensation agreed by the Parties hereto may be adopted, and the restriction imposed on the relevant online game users will be lifted after the restoration; provided however that, Party B is not liable for restoration or compensation in the event that Party B provides free security devices (such as anti-theft cards and phone locks) but Party A chooses not to use them.
3. Where the third party in possession of the electronic records referred to in paragraph 1 of this Article raises an objection to Party B’s handling under the preceding paragraph, Party B may report the same to the police and handle it through judicial proceedings.
4. Where Party B restricts Party A’s right to access the Game as stated in paragraph 1 hereof, Party B may not charge Party A for fees during the period of restricted access.
5. Party A shall be held solely liable for any and all damages to the rights of Party B or other online game users caused by Party A's misrepresentation.

IX. Retention Period, Retrieval Method and Cost of Game Log
Business Operator shall keep User’s individual game log for at least thirty (30) days for User's retrieval.
User may request to retrieve his/her individual game log in writing, via Internet, or in person at Business Operator’s service center by presenting personal information that is consistent with his/her identity documents for Business Operator’s examination. User shall pay the retrieval service charge of:
¨Up to NT$ 200.
Once Business Operator receives User’s request for records retrieval, Business Operator shall provide User with the requested records in storage media, or in written or by email within seven (7) days.
X. Personal Information
Business Operator shall protect User's personal information in accordance with relevant laws and regulations.
XI. Electromagnetic Records?
All electronic records of the Game shall be the property of Party B, and Party B shall strive to keep Party A's electronic records intact.
Party A has the right to dispose the abovementioned electronic records, save and except for the transfer and profit-seeking act outside of the Game Service.
XII. Connection Quality?
In the event that Party B plans to suspend all or part of the Game Service for maintenance of system, software and hardware relating to the Game Service, it shall announce the same on the homepage of the official website, Game login page or purchase page seven (7) days in advance. However, the foregoing does not apply to suspension due to unexpected or urgent causes or those not attributable to Business Operator.
In case that Party A is prevented from connection to the designated servers for accessing the Game Service due to Party B's fault, Party B shall immediately correct or repair the failure. Party B shall refund the deposited amount deducted during the suspension or return the in-game merchandises. Where the refund or return is impossible, other reasonable compensation shall be provided.
XIII. Obligations of Business Operator and User
Subject to the provisions of this Contract, Business Operator is obliged to maintain its computer system at the security level that can be reasonably expected based on the then technology or professional level when providing the Game Service.
If the computer system or electromagnetic records are damaged or the computer system malfunctions, Business Operator shall take reasonable measures to restore them as soon as possible.
Should Business Operator fail to comply with the foregoing two provisions or cause damages to User because of Game-related bugs, Business Operator shall be liable for compensation depending on the damages suffered by User. However, Business Operator may be relieved from compensation so long as it can present proof of no negligence on its part.
In case of damages or malfunction found with the computer system of Business Operator, Business Operator may not charge User for fees until such damages get repaired and the computer system restores normal operation.
Business Operator may not provide assistance in handling the disputes between User and third parties arising from User sharing his/her game account or commissioning others to pay for credits.
XIV. Game Management Rules
In order to maintain the order of Game progression, Business Operator shall establish reasonable and fair Game Management Rules, and User shall comply with the Game Management Rules published by Business Operator.
The Game Management Rules may be modified by following the procedures set forth in Section XVII hereof.
The Game Management Rules shall be declared null and void if any of the following circumstances apply:
(1) Contradicting with the provisions of this Contract.
(2) Depriving User of rights or restricting User’s rights hereunder. However, the foregoing does not apply where Business Operator deals with the situation in such manner as prescribed in Section XV hereof.
XV. Procedures to Deal with Violations against Game Management Rules
Unless otherwise provided herein, where there are facts sufficiently evidencing that User violates the Game Management Rules while playing the Game, Business Operator shall announce the same on the homepage of the official website, Game login page or purchase page and meanwhile notify User of the violation using the contact information registered by User.
Upon Party A’s first violation against the Game Management Rules, Business Operator shall notify Party A to rectify within a given time limit. Should User fail to rectify the violation after receiving a notice from Business Operator, Business Operator may restrict User’s right to access the Game depending on the severity of the case in line with the Game Management Rules. In case of User's second offence under the Game Management Rules for the same reason, Business Operator may immediately restrict User's right to play the Game in accordance with the Game Management Rules.
Business Operator may suspend User's right to play the Game in accordance with the Game Management Rules for up to seven (7) days at a time.
XVI. Right to Complain
If User is not satisfied with the connection quality, game management, charged fees or the quality of other relevant services provided by Business Operator, or has any dispute about Business Operator’s disciplinary actions taken in accordance with its Game Management Rules, he/she may file a complaint within seven (7) days from the day following the date when the notice is receipt in person at Business Operator’s service center or by email or in writing. Party B shall reply with the handling result within fifteen (15) days upon receipt of such complaint.
Business Operator shall specify the customer helpline, email and other related contact information together with a 24h complaints channel in the official website or Game Management Rules.
If User reports use of plugins by any third party or other complaints that affect the fairness of the Game, the procedures set out in the first provision of this Article shall be followed.
XVII. Amendments to the Contract
In the event that Party B amends and changes this Contract, it shall announce the same on the homepage of the official website, Game login page or purchase page, and shall notify User of the amendments using the contact information registered by User.
Amendments to the Contract shall be invalid if Business Operator fails to announce or notify such amendments pursuant to the aforementioned provision.
User will, within fifteen (15) days upon receipt of the notice prescribed in the first provision of this Article:
(1) Where User consents to the amendments, Business Operator will continue to provide the Game Service in line with the amended Contract.
(2) Where User objects to the amendments, it shall be deemed as Party A terminates the Contract.
XVIII. Termination of the Contract
User may terminate this Contract at any time by notifying Business Operator.
If User has not logged into the Game for at least one (1) year, Business Operator may set an appropriate duration (not less than fifteen days) and inform User to log into the Game within that duration; if User does not log into the Game by then, Business Operation may terminate the Contract.
In case that User commits any of the following material defaults, Business Operator may immediately terminate this Contract after notifying User using the contact information he/she registered:(1) Launching malicious attack or disruption to Business Operator’s computer system by using any system or tool.
(2) Playing the Game by exploiting plugins, viruses, Game bugs or other means that are contrary to the normal settings or fairness of the Game.
(3) Paying for credits or in-game merchandises by impersonation, fraud or other falsehoods.
(4) Violating the Game Management Rules for the same reason for three times or above and failing to rectify after being notified to do so as prescribed in the second paragraph of Section XV hereof.
(5) Any illegal act found by competent judicial authority.
XIX. Cessation of Operation
Provided that this Contract is terminated due to Business Operator’s cessation of Game operation, it shall make an announcement on the homepage of the official website, Game login page or purchase page at least thirty (30) days prior to the termination. If User has filled out the contact information when registering an account, Business Operator shall also notify User according to the contact information registered by User.
XX. Jurisdiction
User and Business Operator may agree upon the court of first instance.
The preceding agreement does not exclude the application of Article 47 of the Consumer Protection Law and Article 28(2) and Article 436(9) of the Civil Procedure Law.
Part II. Prohibitory Provisions
1. Provision requiring User to waive the Contract review period is banned.
2. No provision shall be agreed upon outlining that Business Operator is authorized to use or disclose the personal information furnished by User for purposes other than the performance of the Contract.
3. Provision that excludes User's right to cancel or terminate the Contract at will is banned.
4. Business Operator may not specify in the Contract that it may be relieved or discharged from its obligations under the Consumer Protection Law or it may dissolve and terminate the Contract at will without cause and without liability for damages.
5. Business Operator may not prescribe in the Contract that its advertisements are not part of the Contract or are for reference only.
6. Business Operator may not prescribe in the Contract that in case of disputes, the Game log and related electronic data kept by Business Operator shall be established as the basis of determination.
7. Business Operator may not specify in the Contract that all acts of accessing the computer system managed by Business Operator with User's username and password shall be regarded as User's acts.
8. Provision stating that Business Operator may unilaterally modify the contents of the Contract is banned.
9. Except as otherwise provided by law, Business Operator may not state in the Contract that it shall be compensated for attorney's fees in the event of any dispute arising out of the services provided herein.
10. Setting an expiry date on purchased credits is banned.
11. Provision stipulating that the right of final interpretation of the Contract rests with Business Operator is banned.
XXI. Definitions
The terms and expressions used herein shall have the following meanings:
1. Online Game: shall mean the online games provided by Party B through Party A' connection to the servers designated by Party B via Internet using computers, smart devices or other electronic carriers. However, the foregoing does not include electronic game consoles as referred to in the Electronic Game Arcade Business Regulation Act, LAN games or other games that do not require Internet connections to game servers.
2. Game Website: shall mean the website built by Party B for the Game.
3. Game Management Rules: shall mean the rules formulated by Party B for regulating the way the Game is played which do not conflict with the rights and obligations of both parties under this Contract.
4. Game Log: shall mean the Game progress of Party A recorded by the computer system from Party A's login to the Game till logout.
5. Plugin: shall mean a program that is not provided by Party B and used to affect or alter the operation of Party B’s online game.
6. Necessary Cost: shall mean the expenses paid by Party B or the disbursements made to a third party for performing this Contract.
XXII. Right to Modify and Interpret the Contract
Given that Party B, User and market conditions are in a constant state of change, Party B reserves the right to modify, add or delete the terms and conditions of this Contract at any time. When modifying, adding or deleting the terms and conditions contained herein, Party B will make an announcement on the homepage of its official website and Game login page, and notify Party A in writing or by email. If Party A does not agree with the modification, addition or deletion made by Party B, he/she may stop using the Service rendered by Party B. By continuing to access the Service provided by Party B, Party A is accepting all the contents of this Contract as modified, added or deleted, and may not claim any compensation or indemnity for the same.
Should Party B fail to announce and notify such modification, addition or deletion as agreed in the preceding paragraph, the changes of the Contract shall be null and void.
Within fifteen (15) days after Party A receives the notice of changes of the Contract:
(1) If Party A does not express any objection, Party A shall be deemed to have accepted Party B's changes to the Contract.
(2) If Party A raises an objection, Party A shall be deemed to have notified Party B of terminating the Contract.